support
Incident Response Retainer
On-call incident response with guaranteed SLA. 24/7 monitoring, rapid response to security incidents, post-mortem analysis, and preventive recommendations.
What's Included
- Incident response plan development
- On-call engineer availability (24/7 or business hours)
- Incident triage and classification
- Root cause analysis
- System recovery assistance
- Post-mortem documentation
- Preventive recommendations
- Monthly incident summary report
Deliverables
- Incident response plan
- On-call coverage per SLA
- Post-mortem reports for each incident
- Monthly security summary
- Quarterly review meeting
Requirements
- Monitoring access to infrastructure
- Escalation contact list
- VPN/SSH access for emergency response
- Documentation of critical systems
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