On-Call Alerting in Messenger
Route critical alerts from monitoring to Telegram, Slack, or PagerDuty with on-call rotation.
Configure alert routing from your monitoring system to Telegram bot, Slack, or PagerDuty. On-call rotation schedule and escalation rules. Delivered in 6–10 hours.
What you get
- Alert routing to Telegram/Slack/PagerDuty
- On-call rotation schedule
- Escalation rules
- Alert deduplication and silencing
- Runbook links in alerts
How we work
We review your environment, existing config, and requirements. Define exact scope.
Configuration, setup, and integration according to agreed scope.
Verify that everything works as expected across scenarios.
Documentation, admin credentials, walkthrough session with your team.
5 business days of included support after delivery. Optional ongoing tier available.
Tools we use
What we need from you
- Monitoring system already configured (Zabbix, Prometheus, or Grafana)
Within scope
- ✓PagerDuty, OpsGenie, or Slack-based on-call setup
- ✓Escalation policy (up to 2 levels)
- ✓Integration with existing monitoring alerts
- ✓Runbook template for each alert
Outside scope (additional cost)
- ✕On-call staffing (your team handles incidents)
- ✕Custom incident workflow beyond defaults
- ✕More than 2 escalation levels
- ✕Monitoring setup (see Infrastructure Monitoring service)
Frequently asked questions
Can we use Telegram for alerts?
Yes — Telegram bots are popular in Moldova and Eastern Europe for operational alerting. We configure a dedicated bot with proper formatting.